Assumptions for the simulation:
- Current Customer Service Costs (Monthly): We’ll use the average data for dentists in the USA.
- Number of Employees: We’ll assume an average number of customer service staff.
- Average Employee Salary (Annual): We’ll use the average salary for customer service representatives in the dental industry.
- AI System Costs (Annual): $197/month = $2,367/year
Average Data for the Dental Industry
- Current Customer Service Costs (Monthly): $5,000 (includes salaries, benefits, and other related expenses)
- Number of Employees: 2
- Average Employee Salary (Annual): $35,000
Calculation
- Current Annual Customer Service Costs:Current Annual Customer Service Costs=Current Customer Service Costs (Monthly)×12\text{Current Annual Customer Service Costs} = \text{Current Customer Service Costs (Monthly)} \times 12Current Annual Customer Service Costs=Current Customer Service Costs (Monthly)×12 Current Annual Customer Service Costs=5,000×12=60,000\text{Current Annual Customer Service Costs} = 5,000 \times 12 = 60,000Current Annual Customer Service Costs=5,000×12=60,000
- Total Salary Costs:Total Salary Costs=Number of Employees×Average Employee Salary\text{Total Salary Costs} = \text{Number of Employees} \times \text{Average Employee Salary}Total Salary Costs=Number of Employees×Average Employee Salary Total Salary Costs=2×35,000=70,000\text{Total Salary Costs} = 2 \times 35,000 = 70,000Total Salary Costs=2×35,000=70,000
- AI System Costs:AI System Costs (Annual)=197×12=2,364\text{AI System Costs (Annual)} = 197 \times 12 = 2,364AI System Costs (Annual)=197×12=2,364
- Potential Savings:Potential Savings=Current Annual Customer Service Costs+Total Salary Costs−AI System Costs (Annual)\text{Potential Savings} = \text{Current Annual Customer Service Costs} + \text{Total Salary Costs} – \text{AI System Costs (Annual)}Potential Savings=Current Annual Customer Service Costs+Total Salary Costs−AI System Costs (Annual) Potential Savings=60,000+70,000−2,364=127,636\text{Potential Savings} = 60,000 + 70,000 – 2,364 = 127,636Potential Savings=60,000+70,000−2,364=127,636
Summary
- Current Annual Customer Service Costs: $60,000
- Total Salary Costs: $70,000
- AI System Costs (Annual): $2,364
- Potential Savings: $127,636